These Terms and Conditions govern the rights and obligations between the seller and the buyer when purchasing goods through the online store www.svethodiniek.com, www.svethodiniek.sk, or another domain operated by the seller for the same online store.

These Terms and Conditions form an integral part of a distance purchase contract concluded through the online store. By placing an order, the buyer confirms that they have read these Terms and Conditions and agree to them to the extent that they form part of the purchase contract.

These Terms and Conditions apply mainly to the sale of watches, watch straps, accessories, spare parts and related products offered by the seller. The online store is operated from the Slovak Republic and may sell and deliver goods to customers in the European Union, the European Economic Area and other European countries where delivery is available at checkout.

1. Seller identification and contact details

Seller:
Svet Hodiniek s. r. o.
Lermontovova 3
811 05 Bratislava – Staré Mesto
Slovak Republic
Company ID: 57533105
Tax ID: 2122809436

Commercial Register entry: to be completed with the competent registry court, section and file number after registration or after verification of the current extract.

Svet Hodiniek s. r. o. was established on 30 March 2026 by one shareholder.
Online store: www.svethodiniek.com / www.svethodiniek.sk
E-mail: info@svethodiniek.sk
Phone: +421 902 143 637

The seller communicates with buyers mainly by e-mail and phone. The seller aims to respond to written and electronic submissions without undue delay, usually within two business days.

2. Definitions

The seller is Svet Hodiniek s. r. o., which acts within the scope of its business activities when concluding and performing purchase contracts.

The buyer is any person who concludes a purchase contract with the seller through the online store.

A consumer is a natural person who, when concluding and performing the purchase contract, does not act within the scope of their business, trade or profession.

A business customer is a person who purchases goods within the scope of their business, trade or profession. Provisions intended exclusively to protect consumers apply to business customers only to the extent required by applicable law.

Goods are products offered by the seller in the online store, mainly watches, straps, accessories and related assortment.

The purchase contract is a distance contract concluded between the seller and the buyer through the online store.

3. Information about goods and prices

For each product, the seller provides the main characteristics, availability, price and other information needed by the buyer to make a purchase decision.

Prices are stated in euros (EUR), unless the online store expressly states otherwise. If the seller is not registered for VAT, prices are shown as final prices without a separate VAT amount. If the seller becomes registered for VAT, prices will be shown including VAT and all taxes, excluding delivery costs, cash-on-delivery fees or other optional services, which are shown separately before the order is placed.

For cross-border sales within the European Union, the final price, taxes, delivery costs and any additional fees are displayed to the buyer before the order is submitted. The availability of delivery methods and countries may differ depending on the delivery address, product type and carrier conditions.

The product price is binding at the moment the buyer submits the order, except in the case of an obvious error in the price or product description. An obvious error includes, in particular, a price that is evidently disproportionate to the usual market price, a technical system error or a typo.

Product photos are illustrative, but the seller aims to ensure that they correspond to the actual appearance of the goods as closely as possible. Slight colour differences may occur, especially due to the buyer’s display settings.

The seller reserves the right to change the offer of goods, prices and promotions. This does not affect the buyer’s rights arising from an already concluded purchase contract.

4. Order and conclusion of the purchase contract

The buyer orders goods through the order form in the online store. Before submitting the order, the buyer can check and change the selected goods, contact details, billing details, delivery address, delivery method and payment method.

The order is submitted by clicking the button by which the buyer confirms the order with an obligation to pay.

After the order is submitted, the seller sends the buyer an order confirmation to the e-mail address provided by the buyer. The purchase contract is concluded when the order confirmation is delivered to the buyer, unless the seller expressly states in the confirmation that it is only an automatic acknowledgement of receipt and that the order will still be verified.

The seller may contact the buyer to verify the order, product availability or missing information. If the buyer does not provide the necessary cooperation, the seller may cancel the order.

The seller may refuse or cancel an order, especially if:

• the goods are unavailable and the seller and buyer do not agree on substitute performance,
• an obvious incorrect price or obvious incorrect product information was displayed,
• the buyer provided incomplete, false or unverifiable information,
• there is a reasonable suspicion of misuse of the ordering system or fraudulent conduct,
• delivery to the selected country or address is not available.

If the buyer has already paid the purchase price or part of it and the order is cancelled, the seller will refund the received payment without undue delay, usually using the same payment method, unless the parties agree otherwise.

5. Payment terms

The buyer may pay the purchase price using the payment methods shown in the online store during checkout.

The seller may offer, in particular, the following payment methods:

• card payment or online payment gateway,
• bank transfer,
• cash on delivery, if available for the selected country and order,
• another payment method shown in the online store.

Any fees connected with a specific payment method are communicated to the buyer before the order is placed.

For bank transfers, the purchase price is due within the period stated in the payment instructions. If the buyer does not pay within the specified period, the seller may contact the buyer with an additional deadline or cancel the order.

A tax document or invoice will be delivered to the buyer electronically to the e-mail address stated in the order or made available in the customer account, if the online store provides this option.

6. Delivery of goods

The seller delivers goods to the address provided by the buyer in the order or to a pickup point selected by the buyer, if such delivery method is available.

Available delivery methods, their price and estimated delivery time are shown in the online store before the order is placed. Delivery times may vary depending on the destination country, carrier, customs or logistics circumstances.

If goods are marked as in stock, the seller usually dispatches them within the period stated for the goods or in the order. For goods that are not in stock or are available on order, the delivery time is stated individually or communicated to the buyer after availability is verified.

If the seller cannot deliver the goods within the agreed period, the seller will inform the buyer without undue delay and propose a substitute delivery date, substitute goods or cancellation of the order. If the buyer does not agree with the change, the buyer has the right to withdraw from the contract.

The buyer is obliged to take over the goods at the agreed place and time. If the buyer does not take over the goods without previously withdrawing from the contract, the seller may claim reimbursement of reasonably incurred costs connected with unsuccessful delivery and return of the shipment, if such costs arise.

When taking over the shipment, the buyer is advised to check that the packaging is intact. If the packaging is visibly damaged, the buyer may refuse to accept the shipment or draw up a damage record with the carrier. This does not affect the buyer’s statutory rights arising from defective goods.

The risk of damage to the goods passes to the consumer when the consumer, or a third person designated by the consumer other than the carrier, takes over the goods.

7. Consumer withdrawal from the contract without giving a reason

For distance contracts, the consumer has the right to withdraw from the purchase contract without giving a reason within 14 days from the day on which the consumer takes over the goods. If goods ordered in one order are delivered separately, the period starts on the day on which the last delivered goods are taken over. If the goods consist of several parts or pieces, the period starts on the day on which the last part or last piece is taken over.

The consumer may also withdraw from the contract before the goods are delivered.

The consumer may send the withdrawal notice to the seller:

• by e-mail to info@svethodiniek.sk,
• in writing to the seller’s registered office address,
• by any other clear statement showing the consumer’s decision to withdraw from the contract.

The consumer may use the model withdrawal form at the end of these Terms and Conditions. Use of the form is not mandatory.

The withdrawal period is met if the consumer sends the withdrawal notice no later than on the last day of the withdrawal period.

The consumer must send the goods back or hand them over to the seller within 14 days from the day of withdrawal, unless the parties agree otherwise. The deadline is met if the consumer sends the goods no later than on the last day of that period.

The goods should preferably be returned complete, with accessories, documentation and original packaging, if possible. The absence of original packaging alone does not prevent withdrawal from the contract.

The consumer is responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish the nature, characteristics and functionality of the goods. For watches, such handling may include wearing beyond reasonable trying on, scratching the case, glass, strap or bracelet, removing protective elements in a way that reduces the value of the goods, or other damage.

The consumer bears the direct costs of returning the goods unless the seller expressly states that the seller will bear them. Do not send goods cash on delivery; the seller is not obliged to accept cash-on-delivery return shipments.

The seller will refund all payments received from the consumer, including the cost of the least expensive standard delivery method offered by the seller, within 14 days from the day on which the withdrawal notice is delivered to the seller. The seller is not obliged to refund payments before the goods are delivered back to the seller or before the consumer proves that the goods have been sent back, whichever occurs first.

The refund will be made using the same payment method used by the consumer, unless the consumer expressly agrees to another refund method and no additional fees are incurred by the consumer.

8. Exceptions from the right of withdrawal

The consumer cannot withdraw from the contract in cases provided by applicable law. In relation to the seller’s assortment, this may apply in particular to:

• goods made according to the consumer’s specifications or personalised goods,
• goods individually modified at the consumer’s request, especially by engraving or other permanent personalisation,
• a service fully provided before the withdrawal period expired, if performance began with the consumer’s express consent and the consumer acknowledged that they would lose the right of withdrawal after the service was fully provided,
• sealed goods which are not suitable for return for health protection or hygiene reasons if the seal was broken after delivery.

If the order includes a paid additional service, such as engraving, bracelet adjustment or gift wrapping, the consumer acknowledges that upon withdrawal they may be obliged to pay for the service actually provided before withdrawal, if the consumer expressly requested performance before the withdrawal period expired.

9. Exchange of goods

The seller may allow consumers to exchange goods beyond statutory obligations. Exchange conditions, if offered, are stated in the online store or agreed individually.

If the exchange is carried out as part of withdrawal from the contract, the withdrawal rules apply. If the exchange concerns a defect, the rules on liability for defects apply.

10. Liability for defects and complaints

The seller is liable for ensuring that the delivered goods conform to the purchase contract and applicable law, in particular that they have the agreed characteristics, correspond to the description, are suitable for their usual purpose and are delivered with accessories and instructions, where applicable.

The seller is liable to the consumer for defects that the goods have upon delivery and that become apparent within the statutory liability period. For new goods, this period is usually 24 months from delivery, unless applicable law or a guarantee statement provides a longer period. For used goods, a shorter liability period may be agreed, but not less than one year from delivery.

If a defect becomes apparent within the statutory liability period, it is presumed that the goods were defective at the time of delivery, unless the seller proves otherwise or unless this presumption is incompatible with the nature of the goods or defect.

The consumer must notify the seller of a defect without undue delay after discovering it, no later than two months from discovery and, at the same time, before the statutory liability period expires.

A defect may be notified:

• by e-mail to info@svethodiniek.sk,
• in writing to the seller’s registered office address,
• by another method stated in the online store,
• at the seller’s business premises, if the seller establishes and publishes such premises.

When making a complaint, the buyer should state in particular:

• name and surname or business name,
• contact details,
• order number or other proof of purchase,
• identification of the complained goods,
• description of the defect,
• preferred method of complaint resolution, if the buyer wishes to state it.

The buyer must allow the seller to assess the complained goods. When sent to the seller, the goods should be packed so that they are not damaged during transport and should be clean and complete where possible.

If the seller is liable for the defect, the consumer has the right to have the defect removed by repair or replacement, the right to a reasonable discount from the purchase price, or the right to withdraw from the purchase contract under the conditions set out by applicable law.

The consumer may choose repair or replacement. The seller may refuse the chosen method if it is impossible or would require disproportionate costs, taking all circumstances into account.

The seller will remove the defect within a reasonable period after it is notified, free of charge, at the seller’s own cost and without causing significant inconvenience to the consumer. The seller will provide the consumer with written confirmation of the defect notification without delay. The confirmation will also state the period within which the defect will be removed; this period must not exceed 30 days from the defect notification unless a longer period is justified by an objective reason beyond the seller’s control.

The consumer has the right to a reasonable discount from the purchase price or may withdraw from the contract especially if:

• the seller has not repaired or replaced the goods,
• the seller refused to remove the defect,
• the goods have the same defect despite repair or replacement,
• the defect is so serious that it justifies an immediate discount or withdrawal,
• it is clear from the circumstances that the seller will not remove the defect within a reasonable period or without significant inconvenience to the consumer.

The consumer cannot withdraw from the contract due to a defect if the consumer contributed to the defect or if the defect is negligible. The burden of proof for these circumstances lies with the seller.

The seller is not liable in particular for defects caused by:

• normal wear and tear,
• improper use, storage or maintenance,
• mechanical damage caused by the buyer or a third person,
• intervention in the goods by an unauthorised person,
• use contrary to the instructions or the purpose for which the goods are intended,
• natural wear of the battery, strap or other consumable parts, unless it is a manufacturing or other defect for which the seller is liable.

If the seller rejects liability for a defect, the seller will inform the consumer of the reasons in writing.

In the case of a justified complaint, the consumer has the right to reimbursement of reasonably incurred costs connected with notifying the defect and exercising rights from liability for defects, if claimed within the statutory period.

11. Contractual or manufacturer’s guarantee

If a longer guarantee, contractual guarantee or manufacturer’s guarantee is stated for specific goods, its scope and conditions are set out in the guarantee certificate, on the product page or in the documentation enclosed with the goods.

A contractual or manufacturer’s guarantee does not limit the consumer’s statutory rights arising from the seller’s liability for defects.

12. Gift vouchers and discount codes

If the seller offers gift vouchers or discount codes, they may be used under the conditions stated for the specific voucher or code.

A gift voucher or discount code cannot be exchanged for cash unless the seller expressly states otherwise. Unless stated otherwise, vouchers and codes cannot be combined with other discounts.

The validity of a gift voucher is stated on the voucher or in the e-mail by which the voucher was delivered. If no validity period is stated, the voucher is valid for 12 months from purchase.

13. Personal data protection

The data controller is the seller:

Svet Hodiniek s. r. o.
Lermontovova 3
811 05 Bratislava – Staré Mesto
Slovak Republic
Company ID: 57533105
E-mail: info@svethodiniek.sk
Phone: +421 902 143 637

The seller processes the buyer’s personal data mainly to conclude and perform the purchase contract, process the order, deliver the goods, issue accounting and tax documents, handle complaints, exercise legal claims and comply with legal obligations.

The seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), Slovak Act No. 18/2018 Coll. on Personal Data Protection and other applicable data protection rules.

The personal data processed may include in particular:

• name and surname,
• billing and delivery address,
• e-mail address,
• phone number,
• order and payment data,
• communication with the buyer,
• data necessary to handle a complaint or withdrawal from the contract.

The legal basis for processing is mainly performance of a contract, compliance with the seller’s legal obligations, the seller’s legitimate interest and, where required by law, the consent of the data subject.

Personal data may be provided in particular to:

• carriers and pickup points for the purpose of delivering goods,
• payment service providers for the purpose of processing payments,
• providers of accounting, tax, legal and IT services,
• public authorities where required by law,
• service partners or manufacturers where necessary to handle a complaint.

Personal data is kept only for the period necessary to fulfil the processing purpose. Data connected with orders and accounting documents is kept for the period required by accounting and tax regulations. Data necessary to establish, exercise or defend legal claims may be kept for the applicable limitation periods.

Under applicable law, the data subject has in particular the right of access to personal data, the right to rectification, erasure, restriction of processing, data portability, the right to object to processing and the right to withdraw consent where processing is based on consent.

If the buyer believes that the processing of their personal data violates applicable law, the buyer may contact the seller at info@svethodiniek.sk or lodge a complaint with the Office for Personal Data Protection of the Slovak Republic. If the buyer is located in another EU or EEA country, the buyer may also contact the data protection supervisory authority in their country of residence, place of work or place of the alleged infringement.

More detailed information about personal data processing, cookies and marketing communication may be provided in a separate Privacy Policy published in the online store.

14. Marketing communication and purchase reviews

The seller may send the buyer commercial communications concerning the seller’s own similar goods or services if permitted by applicable law. The buyer may opt out of such communications at any time, in particular by clicking the unsubscribe link in the e-mail or by sending a request to info@svethodiniek.sk.

If the seller uses a third-party purchase review service, the seller may process the buyer’s e-mail address and purchase information to the extent necessary to send a satisfaction questionnaire or review request, provided that such processing complies with applicable law and the buyer has the option to opt out.

15. Alternative dispute resolution and consumer redress

The seller recommends that the buyer first contact the seller directly at info@svethodiniek.sk in the event of dissatisfaction or a dispute.

If a consumer is not satisfied with the way the seller handled their complaint, or believes that the seller has infringed their rights, the consumer has the right to contact the seller with a request for remedy.

If the seller rejects the request for remedy or does not respond within 30 days from the date on which it was sent, the consumer has the right to submit a proposal to start alternative dispute resolution under Slovak Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.

The competent alternative dispute resolution entity is, in particular:

Slovak Trade Inspection
Central Inspectorate
Department for International Relations and Alternative Resolution of Consumer Disputes
Bajkalská 21/A, P.O. Box 29
827 99 Bratislava 27
Slovak Republic
E-mail: ars@soi.sk, adr@soi.sk
Website: www.soi.sk

The list of Slovak alternative dispute resolution entities is available on the website of the Ministry of Economy of the Slovak Republic. A Europe-wide list of consumer dispute resolution bodies is available on the European Commission website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

The European Commission’s Online Dispute Resolution platform (ODR platform) was discontinued on 20 July 2025. Consumers may use the European Commission’s Consumer Redress in the EU information website or contact the European Consumer Centre in their country for cross-border consumer matters.

16. Supervision

Supervision over compliance with the seller’s obligations in the field of consumer protection is carried out mainly by the Slovak Trade Inspection.

Slovak Trade Inspection
Inspectorate of the Slovak Trade Inspection for the Bratislava Region
Bajkalská 21/A
827 99 Bratislava
Slovak Republic
Website: www.soi.sk

17. Final provisions

Legal relationships between the seller and the buyer are governed by the laws of the Slovak Republic, in particular the Civil Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, the GDPR and other applicable Slovak and EU legal regulations.

If the buyer is a consumer with habitual residence in another EU or EEA country, this choice of Slovak law does not deprive the consumer of the protection provided by mandatory provisions of the law of the country in which the consumer has habitual residence, where such protection applies under EU private international law.

If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions. Instead of the invalid or ineffective provision, the statutory provision closest to its purpose will apply.

The seller reserves the right to amend these Terms and Conditions. Changes do not affect rights and obligations arising before the effective date of the change.

These Terms and Conditions are effective from 13 May 2026.

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Model withdrawal form

Addressee:

Svet Hodiniek s. r. o.
Lermontovova 3
811 05 Bratislava – Staré Mesto
Slovak Republic
E-mail: info@svethodiniek.sk

I hereby give notice that I withdraw from the purchase contract for the following goods:

Order number:

Order date:

Date of receipt:

Consumer’s name and surname:

Consumer’s address:

E-mail / phone:

Bank account number for the refund, if the refund is to be made by bank transfer:

Date:

Consumer’s signature, if this form is sent in paper form: